Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM (Your Time Zone). You can reach us by email or phone during these hours.

Once your order is shipped, we will send you an email with a tracking number and a link to track your package. You can also check the status of your order by logging into your account on our website and visiting the "Order History" section.

We offer a 30-day return policy for most of our products. Items must be in their original condition and packaging. Please visit our Returns & Exchanges page for more details on how to initiate a return.

If you need to change or cancel your order, please contact us as soon as possible. We can only modify or cancel orders that have not yet been processed for shipment.

Yes, we offer international shipping to select countries. Shipping rates and delivery times vary based on the destination. Please visit our Shipping Information page for more details.

For custom jewelry requests, please email us at orders@silvygems.com with details of your request, and our team will get back to you with more information.

We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. For more details, please check our Payment Options page.

You can sign up for our newsletter at the bottom of this page or by visiting our Newsletter Signup page. Stay updated with the latest offers, new arrivals, and exclusive promotions.

If you’re having trouble logging into your account, please try resetting your password by clicking the "Forgot Password" link on the login page. If you continue to experience issues, contact us at orders@silvygems.com.

We would love to hear your feedback! You can send us an email at orders@silvygems.com or use our Contact Form on this page to share your thoughts.